We are curently looking for:

LINUX PACS/SUPPORT ANALYST - SHIFT ROTATION

As a Linux/PACS Support Analyst, you will have to answer client’s support requests transmitted to our Support Center by phone, email, pager, and through our website. The challenge of this position is to be able to support both server-side applications running on Linux as well as client-side applications running on Windows in mission-critical environments. The purpose of our software is to transmit digital radiology images through a network and store them on our servers. Therefore, tasks are varied and challenging: analyzing and troubleshooting the workflow of a complex integration of network devices, workstations and servers, finding why a process died, locating an image that hasn’t reached a specific workstation, performing database maintenance using SQL statements, helping a client restarting a network device, editing configuration files on Linux servers or troubleshooting applications on remote workstations running Microsoft Windows. All the work is done remotely through secure connections and via phone, email and remote desktop-sharing. The position will require the Linux/PACS Support Analyst to work on rotation schedule during day, evening and night shifts.
Note that this is a technical support job. There is no programming involved. We are looking for people who enjoy communicating with clients and who like the challenge of resolving complex technical support issues.
REQUIREMENTS

One or two years of professional work experience in Unix/Linux administration is required. As well, the ideal candidate will match the profile described below.
Personal Qualities:
• Excellent customer service skills
o Excellent communication skills (verbal and written English skills are mandatory)
o Ability to listen and understand customers’ needs
o Desire to help, empathy
• Highly motivated
• Team oriented
• Attention to details
• Strong problem solving skills
• Ability to work under pressure
• Reliable
Solid knowledge of and experience with:
• Linux system administration
• Linux network administration
• Remote troubleshooting (ssh, VPN tunnels)
• Perl and shell scripting
• SQL and databases (Sybase, MySQL, postgresql)
• Microsoft Windows (basic workstation configuration and troubleshooting)
Experience in or with the following would be an asset:
• Medical and/or research environment
• TCP/IP, network securtiy, IPSec, VPN
• Low-level Unix tape management (mt, tar, cpio) and technologies (DLT, LTO, etc.)

You can contact me at:

Samuel Bouchard, CRHA
ISR Inc.
Conseiller en Recrutement
Recruitment Consultant
www.isrinc.ca

T: 514-254-2866
samu...@isrinc.ca
4705 Lafontaine
Montréal ( Québec )
H1V-1R1
Membre officiel de la FIQ www.fiq.qc.ca
FIQ official member www.fiq.qc.ca
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